Prism WiFi

Yes. All GTA internet customers can sign up for the Prism WiFi service.

GTA does not charge customers an installation fee when signing up for internet service.

No. The relocation fee of $19.99 covers the entire relocation process which includes the Plume devices.

No, Linebacker does not cover Prism WiFi installation.

The main difference between Plume and Google Nest is that Plume is a managed service where GTA has visibility on the Wi-fi network.

The number of pods you'll need will vary based on several factors, such as the layout, construction of your home, how many devices you plan on using, and the speed of your internet connection. We recommend 2 SuperPods for homes with up to 2 bedrooms, 3 SuperPods with homes up to 3 bedrooms, and 4 or more SuperPods with homes with 4 or more bedrooms.

All WiFi and Ethernet-capable devices should work with Plume. You can visit Plume’s support site to see compatible devices.

Power Consumption is based on operating use: 4.5W Standby, 10W Average, 15W Maximum

Yes, Plume requires at least 1 SuperPod to be plugged into the modem as the Gateway Pod.

We recommend shutting off the existing Comtrend modem Wi-Fi after the setup to allow Plume to efficiently manage your home Wi-Fi.  If you choose to have your Comtrend Wi-Fi-enabled, be sure that the Wi-Fi SSID/network name is different from the Prism Wi-Fi SSID/network name as it may cause connectivity issues.

Hold in the 2.4 / 5 GHz buttons located on the front of the modem until the LED indicators turn off.

The indicator light for WiFi should be off. You can also verify by using one of your wireless devices to see if you can connect to that SSID.

No.

No. However, we recommend using Prism WiFi with faster internet speeds for a better experience.

Yes, it is Triple band, simultaneously operating 2.4GHz and 5GHz 2x2 MIMO and 5GHz 4x4 MU-MIMO 802.11b/g/n/ac (Wi-Fi 5)

Yes, however, it is recommended to spread the Superpods throughout the home for better coverage.

While every home is unique, you can place SuperPods in every other room in your home. It has a range of 30-40 feet through walls and 60-80 feet apart for large open spaces.

GTA’s SuperPods are not locked and can be used with other internet providers. Please note that in Plume’s network, SuperPods that are issued out by GTA are associated with GTA as the Internet Service Provider (ISP) and we have the capability of disabling the Pods.

The App is compatible with iPhone 5 and above running iOS 9 and higher and Android smartphones running Android 4.4 and higher.

No, we only support devices owned by GTA.

Verify if the SuperPod is properly plugged in. If so, check the status on the HomePass app to see if it’s connected to a network. If it’s not connected, you can call our GTA support team at 6716444482 for assistance.

To verify if your SuperPod is on, you can check the status on the HomePass app.

Plume SuperPods do not require a surge protector. Unlike Power Line Communication (PLC) based devices, data is not transmitted via the AC lines. Plume pods connect to each via Wi-Fi or Ethernet and will still work as long as they continue to receive power from the outlet.

Yes, you can plug a pod into a power strip, adapter, extension cord, or surge protector.

If a SuperPod is damaged, the cost to replace it is $109.

The Plume SuperPod is a piece of equipment and does not fall under the linebacker protection.

All Plume pods must be plugged into an AC outlet and cannot be powered by PoE.

If one of the pods happens to lose a connection or is unplugged, the system will reconfigure itself or self-heal, so you don’t lose a WiFi connection. Another path will be formed using your other pods to maintain coverage and network health. When the pod is restored, it is automatically placed back into the network, and optimization will take place.

Yes. You can wire pods to each other in a series of up to 2 pod-to-pod hops. It is important to note that you cannot wire pods to each other after a wireless hop, which will cause instability. 2-3 is recommended. 4 or more is recommended we send a truck roll out*

If you are not using the Ethernet port for backhaul connections, you can use the port for connections to your wired clients, like an XBOX or desktop PC. Even if your device is capable of both Wi-Fi and Ethernet, plugging a normally static device into the free Ethernet port of a convenient nearby pod will help free up more airtime for the Wi-Fi connections of other wireless-only devices.

You can use any quality Ethernet cable to hardwire your pods, although we recommend CAT 6 or CAT 7.

If you have received a notification that your pods are placed too far apart, simply move them closer together to help improve your network’s performance! We recommend placing Pods about 15-20 feet apart for optimal performance. SuperPods typically can be placed 30-40 feet apart. Note that if you have particularly thick walls (brick, concrete, or large amounts of metal) or furniture blocking a pod, you may need to reduce these distances.

Routers have limited coverage.  Extenders can often improve the coverage, but they degrade the internet speed. Mesh Wi-Fi systems provide relatively higher coverage without degrading speed. They can replace your router as well. Plume Adapt is a unique mesh Wi-Fi system that uses AI to optimize your Wi-Fi based on your usage to deliver the best speed and coverage. Plume monitors your home environment, device types, and data requirements to provide each device the right speed and coverage. Plume utilizes multiple wireless channels and pods to do this. Plume’s intelligent optimization would allow you to use more devices efficiently simultaneously. Additionally, your Plume Wi-Fi system comes with a membership that will let you upgrade hardware firmware and use all the new features launched in the future.

The HomePass app is required to manage your network and gives you insight into the health of your home network. You can access the app from anywhere as long as you have internet access.

There are several factors as to why a WiFi connection is slow. One or more pods may be too far away; not enough pods are connected in your home. One of the pods may be offline. There may be issues with your modem. Multiple Wi-fi networks are running in your area. There may be interference from other sources such as cordless phones, baby monitors, video senders, microwave ovens, and other electronics.

Quick, repeating Double blinks - Pod is waiting for optimization to finish. Quick Double blinks - Pod is being named by scanning the pod. Slow continuous pulse/breathing (dim to bright) – Pod is trying to connect with the cloud. Continuous rapid blinking (red) - there may be an issue with the onboard software. Rapid continuous white blinking- Possible fan failure.

Make sure that your network name has between 1 and 31 characters. Your password should be between 8 and 63 characters. *Important: If you use the same network name and password from your old router, you may experience issues because some devices will be connected to your Plume network while others remain connected to the old router. Turn off Wi-Fi on your old router and the devices should then migrate over to the Plume network.