Lifeline for home phone

Everyone wants to stay connected

At GTA, we strive to keep everyone on our island connected through our Lifeline Assistance Program.

True connections should be extended to everyone on our island. At GTA, our Lifeline Assistance Program—supported by the U.S. federal government—offers reduced costs for home phone, wireless, and internet services to qualifying Guam residents with fixed or low income.

As a Lifeline customer seeking landline services, you will receive a $8.75 credit on our basic landline service. Lifeline Assistance Program customers may also qualify for a complimentary toll-block service* on their landline service to help control long-distance usage. You may still use a pre-paid calling plan to place long-distance calls from your home.

If you would like to find out more about the Lifeline Assistance Program, please visit: www.lifelinesupport.org.

* Please refer to the FAQ section for more information on toll-block service.

How do you apply for Lifeline?

Complete a Lifeline Assistance Program application and submit it to any GTA store location with the following supporting documents:

If you are applying based on participation from any of the qualifying assistance programs, please provide a copy of the "Certification of Eligibility" from the Department of Public Health & Social Services (DPH&SS) or the Guam Housing and Urban Renewal Authority (GHURA).
If you are applying based on household income, please provide supporting household income documents. Please refer to the Do you qualify? section on the documents required.

Lifeline rates for home phone

Qualifying Lifeline for home phone applicants will enjoy our basic landline service at *$5.25 a month, based on a credit value of $8.75 toward the monthly flat rate of $14.00.

E911 rates

E911 is an enhanced version of the 911 system used in the United States for calls seeking emergency assistance such as police, fire, and ambulance services. There is a monthly charge of $1.00 for the E911 service.

* Terms and conditions apply. Surcharge not included.

Do you qualify?

To be eligible for the Lifeline Assistance Program, you must meet income-based criteria currently defined as at or below 135% of the Federal Poverty Guidelines (please refer to 2021 income guidelines below) or participate in at least one of the following programs:

Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps
Medicaid
Federal Public Housing Assistance (FPHA) or Section 8
Veterans Pension and Survivors Benefit

If you are applying based on participation from any of the qualifying assistance programs listed above, please provide a copy of the "Certification of Eligibility" from the Department of Public Health & Social Services (DPH&SS) or the Guam Housing and Urban Renewal Authority (GHURA).

If you are applying based on household income, please provide supporting household income documents*:

Federal or State Income Tax Return
Current Annual Income Statement from Employer
Paycheck stubs or other official document containing income information for any three (3) consecutive months within the last twelve months.
Social Security Statement of Benefits
Veteran’s Administration Statement of Benefits
Retirement or Pension Statement of Benefits
Unemployment or Worker’s Compensation Statement of Benefits
Letter of participation in General Assistance
Divorce decree or Child Support documentation containing income information

* Must cover one full year or three consecutive months of the same document within the previous 12 months.

In addition, you must not currently be receiving Lifeline assistance with GTA or any other phone or internet providers, and no one else in your household can be subscribed to the Lifeline Assistance Program.

2021 Income Guidelines

Total number of people in a household	Income
1	$17,388
2	$23,517
3	$29,646
4	$35,775
5	$41,904
6	$48,033
7	$54,162
8	$60,291

Please add $6,129 for each additional member in a household.

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Lifeline FAQs

What is the definition of a household?

For the Lifeline Assistance Program, a household is defined as everyone, including children, relatives and non relatives, who occupies a home with shared income and household expenses.

How do you apply for the Lifeline Assistance Program?

Complete a Lifeline Assistance Program application and submit it to any GTA store location with the following supporting documents: If you are applying based on participation from any of the qualifying assistance programs listed above, please provide a copy of the "Certification of Eligibility" from the Department of Public Health & Social Services (DPH&SS) or the Guam Housing and Urban Renewal Authority (GHURA). If you are applying based on household income, please provide supporting *household income documents: Federal or State Income Tax Return Current Annual Income Statement from Employer Paycheck stubs or other official document containing income information for any three (3) consecutive months within the last twelve months. Social Security Statement of Benefits Veteran’s Administration Statement of Benefits Retirement or Pension Statement of Benefits Unemployment or Worker’s Compensation Statement of Benefits Letter of participation in General Assistance Divorce decree or Child Support documentation containing income information *Must cover one full year or three consecutive months of the same document within the previous 12 months.

Are there any restrictions?

Yes. There can only be one Lifeline discount available per household, and a household cannot receive Lifeline discounts from multiple internet and telco providers. Violations of the one-per-household rule will result in de-enrollment from the program.

How do I ensure that I continue to receive Lifeline benefits?

Lifeline recipients are required to recertify their continued eligibility every year. You will receive an Annual Self-Certification form through the mail to complete and submit within 60 days. You will be removed from the Lifeline Assistance Program if you do not submit the Annual Self-Certification form within the 60-day period.

Is a processing fee required when signing up for Lifeline?

Yes, there is a processing fee of $36.40.

If a member of my household qualifies me to receive the Lifeline credit, do they need to be added to my GTA account?

No, they do not need to be added to your GTA account.

Can a member of my household complete and submit the Lifeline Assistance Program application on my behalf?

A member of your household can complete and submit all necessary program documents on your behalf. However, your information must be reflected on the Lifeline Assistance Program Application as the main account holder.

What does the Lifeline Assistance Program not include?

This program does not cover telephone instruments, standard and premium features, inside-wire maintenance, trouble isolation, miscellaneous services, and long-distance charges or charges for non-regulated services.

Can I receive the Lifeline benefit on my home phone and on my prepaid wireless phone?

No, the Lifeline benefit is limited to only one service per household.

What is a toll-block service?

A toll-block service blocks long-distance calls to help control long-distance usage by restricting direct-dial long-distance calls. Subscribers are allowed to choose toll-block service at no cost.

Terms and conditions

Lifeline is a non-transferable benefit. The subscriber may not transfer his or her benefit to any other person or household. This program is limited to one discount per household, for a single service. A household is defined, for purposes of the Lifeline Assistance Program, as any individual or group of individuals who live together at the same address and share income and expenses. Violation of the one-per-household limitation constitutes a violation of the Federal Communications Commission’s rules and will result in the subscriber's de-enrollment from the program. A household is not permitted to receive Lifeline benefits from multiple telco or internet providers. For Lifeline for Home Phone, the monthly rate of $5.25 does not include any optional services such as, but not limited to, directory listing, and standard and premium calling features.