Excavation clearance

At GTA, we strive to deliver the highest level of service to our customers. A clearance request is the process of working with GTA to prevent cable damage as well as potential repair costs to you. This normally applies to contractors or residents building or digging where GTA may have lines in the ground. Information on how to schedule a walk-though with our team is set out below.  

If you have any questions or need additional information, please contact our Customer Support Center at 671-644-4482.

Any digging requires a walk-through by a GTA clearance team member. This is to prevent any damage to our facilities, as well as potential repair costs to you.

1. Download our clearance request form here

2. Fill in all the necessary fields and attach your map. Guidance on how to attach a Google Map screenshot is below
3. Email your request to clearance@gta.net
4. You will receive an email verification informing you your request was received. This auto-reply can be submitted to DPW as proof that a clearance request was submitted. Please note this is not proof that clearance has been granted
5. The GTA Finance Team will review the request and add a tracking number to document
6. Once approved, you will receive a call from our Clearance Team to schedule a walk-thru or ask additional questions
7. During the walk through the GTA Clearance Team will mark your area and sign your DPW/GTA documents.

Requests should be approved and reviewed by our GTA Clearance Team before any digging begins.

A full investigation will be conducted by GTA Clearance Team to determine the nature and causes of the incident. If your company, subcontractor or Affiliate is found to be at fault then: 

An invoice will be generated to restore service immediately. This includes but is not limited to: 

• Materials/supplies 
• Man hours to restore service 
• Vehicle and heavy equipment expenses 
• Overhead expenses 
• Any concrete or asphalt repairs

A second invoice may be generated to encompass costs of the full span replacement. This includes but is not limited to :

• Full span replacement 
• All man hours needed to trench and placing the facilities back to original condition prior to said damages (ped to ped or ped to BLDG).
• Any concrete or asphalt repairs 

* Please note all stipulations are pursuant to Chapter 71 of Title 21 Guam Code Annotated

• Go to maps.google.com 
• In the Search Maps field type in the closest known physical address. This should include the entire address – street, building number, village, country, and zip code
• This will pull up the map with an approximate location or things near that pinpointed with a red bubble
• Make sure the view is satellite view (you can click between the two in the upper right) – so you can better see the streets in the map
• From here you should zoom in as close as you can get while still being able see connecting streets. It is usually two or three notches away from fully zoomed 
• You can save this map by doing one of two things: 
  
  
  • Press Ctrl + Alt + Print Screen (could be SysRq on your computer). Then open a new word document and press Ctrl +V. 
  • This pastes it into the Word Document. From here you might want to make the page orientation sideways, so you can expand the map to full capacity. 
  • You can print the map and scan the copy into the account by clicking "print" in the upper right. 

It is also suggested you put the link to the make as well as a map name (Example: Royal Gardens construction for XYZ Construction Corporation).